Ticketing for small support teams
Every ticket, in one calm inbox.
Sort, assign and answer requests without losing the thread. See what needs attention at a glance, talk it through in internal notes, and close the loop with the people you serve.
- Assigned to me2
- Tickets5
- Requested by me1
- Unassigned2
- High priority1
- Resolved1
Why teams switch
Less digging. More answering.
Everything your team needs to keep requests moving — and nothing you’ll have to train around.
Views that fit your day
Assigned to me, Unassigned, High priority — jump straight to the slice of work you need, with live counts.
High priority stands out
Priority and status sit right on every ticket, so nothing important hides in the pile.
Notes in the thread
Flip from reply to internal note in one click. Your team’s context stays with the ticket — never in someone’s DMs.
Assignment
Everyone knows whose ticket it is.
Assign in a click, see the owner on every ticket, and keep an eye on the Unassigned view so nothing slips between shifts.
- One owner per ticket, visible to the whole team
- Group work by team — network, billing, field
- Mark as solved without leaving the thread
How it works
From “help” to handled in three steps.
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1
Requests land in one place
Every new request, from the app or by email, becomes a ticket in the shared inbox, ready to triage.
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2
Set priority and an owner
Flag what’s important, assign it to the right person, and loop in teammates with notes.
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3
Reply and solve
Answer from the thread and mark it solved when the work is done.
Give your team an inbox they’ll actually keep up with.
Set up in an afternoon. Bring your whole team along.